Frequently Asked Questions

1. Do you still bulk bill?

Yes, we bulk bill everyone who has a valid Medicare card.

2. Can I make an appointment?

No. We do not take appointment. This is a walk-in clinic. First-come first-serve. As long as you come before our closing time, you will definitely be seen by the doctor.

3. What is your current waiting time?

On average 30-60 minutes or less. If you can, please avoid our daily opening and closing times as well as lunch times.

4. Can I see the doctor if I don’t have a valid Medicare card?

Yes. A fee is payable to see the doctor.


5. Are you a direct billing medical provider for private insurance?

Yes we direct bill NiB, Allianz OSHC and BUPA overseas student insurance. However a gap fee is applicable.


6. What kind of doctors are you?

We are general practitioners aka GP. We practice all aspects of family medicine including childhood immunisations. We also perform pre-employment medicals. However, we DO NOT provide the following services:

prescribing of any drugs of addiction, narcotics or sleeping tablets,

medical legal report (car accident, domestic violence, work injury, insurance),

report writing of any Centrelink form,

report writing of any insurance form,

endorsement of Immunisation Exemption Conscientious Objection form,

back dating of a medical certificate, and

referral for termination of pregnancy.

7. Any parking on site?

Yes. We have several parking bays on site at the Burswood's Clinic. Free parkings at the Claremont's clinic are available at the Times Square (2 hours free parking, access to car park via St Quentin Ave) and the Claremont Quarter (3 hours free parking, access to car park via Gugeri Street or Divers Link).


8. Do you have any allied health provider onsite?

Yes. We have an onsite Perth Pathology collection centre at the Burswood and Claremont clinics. Psychologist, Dr David Malkin, is available onsite at the Claremont's Clinic.


9. Can you tell me my test results over the phone or email?

No. For security and privacy reasons, we can not disclose your test results over the phone or email. You will need to come back to see the doctor.


10. Do I need to pay if the doctor refers me for blood tests or Xrays?

Yes. A fee may be payable for those third party medical services (eg. pathology test, imaging, or specialist consultation).


11. Can I talk to the clinic's doctor urgently during after-hour periods?

Yes. Please ring the clinic's phone number and follow the instructions. A fee is payable.