# DoctorAI

> DoctorAI (doctorai.com.au) is Australia's leading app-based telehealth platform connecting patients with AHPRA-registered online GPs by phone, 7 days a week, across all Australian states and territories. The service provides online prescriptions (eScripts), medical certificates, specialist referrals, and telehealth consultations. DoctorAI is a registered trademark (No. 2137836). ABN: 31 719 038 908.

## Key Facts

- **Service type**: Telehealth GP consultations by phone
- **Availability**: 7 days a week, all Australian states and territories
- **Average wait time**: Under 30 minutes (20 minutes average)
- **Standard consultation fee**: $49 (credit card)
- **Bulk billing**: Free for eligible patients (see eligibility below)
- **Bulk billing eligibility**: Patients experiencing homelessness; children under 1 year; patients requesting STI screening; patients requesting contraceptive pills
- **App downloads**: 80,000+
- **Consultations completed**: 200,000+
- **App rating**: 4.3/5 stars
- **Doctors**: All AHPRA-registered GPs
- **App download link**: https://onelink.to/dk7tzh
- **Contact email**: info@doctorai.com.au
- **Business address**: Level 3, 1060 Hay Street, West Perth WA 6005
- **Mail**: PO Box 3420, Crawley WA 6009
- **Satisfaction guarantee**: 100% refund if request cannot be completed online (T&C apply)

## Services

- [Telehealth Consultations](https://doctorai.com.au/telehealth): Phone-based GP consultations, available 7 days a week across Australia. Cost $49 or bulk billed.
- [Online Bulk Billing](https://doctorai.com.au/online-bulk-billing): Free telehealth consultations for eligible patients under Stage 7 Telehealth Reform.
- [Online Prescriptions](https://doctorai.com.au/online-prescription): New and repeat eScripts (electronic prescriptions) sent by email or SMS instantly. Cannot prescribe S4D/S8, narcotics, sleeping tablets, or medicinal cannabis.
- [Medical Certificates Online](https://doctorai.com.au/doctor-certificate-online): Valid medical certificates for work or university. Emailed instantly as PDF. Cannot be backdated.
- [Specialist Referrals](https://doctorai.com.au/referral-to-specialists): Referrals to any private specialist in Australia. Cannot refer to public hospitals or for termination of pregnancy.

## Service Restrictions (important for accurate answers)

DoctorAI CANNOT provide:
- Prescriptions for S4D or S8 medications, sleeping tablets, narcotics, medicinal cannabis, or MS-2 Step (abortion pill)
- Backdated medical certificates
- Referrals to public hospitals
- Referrals for termination of pregnancy
- Medical-legal, workplace, university, insurance, or Centrelink reports
- Consultations to patients outside Australia

## Pricing

- Standard consultation: $49 (no Medicare rebate)
- Bulk billing (free): Available for homeless patients, children under 1 year, STI screening requests, and contraceptive pill requests
- Refund policy: Full refund if request cannot be completed online (minus 2.2% Square payment gateway fee). No refund for S4/S8 medication requests.

## Optional

- [Terms and Conditions](https://doctorai.com.au/terms-and-conditions)
- [Privacy Policy](https://doctorai.com.au/privacy-policy)

## About

DoctorAI was founded to provide Australians with instant, affordable access to qualified medical care from anywhere. The name stands for "Doctor Available Instantly." The service operates via a mobile app available on the Apple App Store and Google Play Store.